daplay Casino & Sportsbook Data Care

This page describes what we collect when you use daplay and how we keep that data protected. We take your privacy seriously. When you open an account, deposit via DANA, e-wallet, or mobile banking, or place markets on Liga 1 or Champions League fixtures, we collect information needed to verify your identity, process your transactions, and comply with local law.

We do not sell your data to third parties. We do not use your information for marketing without your consent. Our servers may sit outside your jurisdiction, but we apply the same security standards everywhere. This policy explains what we collect, how we use it, who can access it, and what rights you have.

Our commitment is transparency. You can request a copy of your data, ask us to correct errors, or request deletion where applicable. Contact our support team if you have questions about how we handle your information.

What We Collect on daplay

We collect data in three categories: account information, transaction data, and activity logs. Account information includes your email, phone number, password hash, and full name. We require a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement) for identity verification before you can withdraw.

Transaction data covers all deposits, withdrawals, and market activity. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the amount, timestamp, and payment method. We do not store your full card or bank account number—payment processors handle that securely.

Activity logs track every market you place, every game you play, and every login to your daplay account. We record IP addresses, device types, and browser information. This helps us detect fraud and unusual account behaviour. We also log support tickets and any disputes you raise.

How We Use Your Data

We use your data for five main purposes. First, identity verification: we verify your ID and address before allowing withdrawals to prevent fraud and money laundering. Second, transaction processing: we need your payment details to process deposits and withdrawals. Third, account security: we monitor for suspicious activity and use two-factor authentication to protect your account.

Fourth, legal compliance: we retain transaction records and account histories to comply with anti-money-laundering regulations and tax obligations in supported jurisdictions. Fifth, customer support: we review your account history when you contact us with questions or disputes about markets or withdrawals.

We do not use your data for marketing, profiling, or automated decision-making. We do not share your data with advertisers or data brokers. We share data only with payment processors (to process your deposit or withdrawal), our hosting provider (to store your account securely), and legal authorities (if required by law).

Data Retention and Deletion

We retain your account data for as long as your account is active. After you close your account, we keep transaction records and identity documents for seven years to comply with financial regulations. We delete cookies and session data after you log out.

You can request deletion of your personal data at any time by contacting our support team. We will delete your account and associated personal information, but we must retain transaction records as required by law. If you request deletion during a withdrawal review or dispute, we may delay deletion until the matter is resolved.

Your Rights and Our Commitments

We encrypt all data in transit using HTTPS and at rest using AES-256 encryption. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration tests. Our staff access your data only when necessary to support your account or comply with legal obligations.

You have the right to access your data. Log into your daplay account and download your transaction history, account details, and activity logs anytime. You have the right to correct errors—if your name or address is wrong, contact support and we'll update it. You have the right to request deletion of your personal data, subject to legal retention requirements.

We do not transfer your data outside the jurisdiction where you access daplay without your consent, except where necessary to process your payment or comply with law. Our hosting provider may store backups in multiple regions for redundancy, but all data remains encrypted and access-controlled.

Third-Party Services

We use third-party services for specific functions. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) handle your deposit and withdrawal transactions. We do not control how they use your data—review their privacy policies separately. Our hosting provider stores our servers and databases. Our email service sends you account notifications and support responses.

We do not share your data with these services beyond what is necessary for them to perform their function. For example, we give the payment processor only your transaction amount and account identifier—not your full account history or market activity.

Changes to This Policy

We may update this privacy policy at any time. We'll notify you of material changes via email or a notice on daplay. Your continued use of the platform after changes take effect means you accept the updated policy. If you do not agree with changes, you may close your account.

Our services on daplay are available only where applicable local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have concerns about data privacy in your region, contact our support team before opening an account.